:root {
  --bg: #0d0e10; --bg-2: #131518; --card: #181a1e; --line: #26292e;
  --text: #ece9e3; --muted: #a19e97; --dim: #6f6c66; --accent: #f0a83a;
  --ok: #4cc38a; --azul: #6aa8f0; --perigo: #e5625b; --radius: 14px;
}
* { box-sizing: border-box; }
body { margin: 0; background: var(--bg); color: var(--text); font: 15px/1.55 Archivo, system-ui, sans-serif; }
a { color: var(--accent); }
h1 { font-size: 1.6rem; line-height: 1.25; margin: 0; letter-spacing: -.01em; }
h2 { font-size: 1.05rem; margin: 0 0 12px; }
.wrap { max-width: 1140px; margin: 0 auto; padding: 0 16px; }
main.wrap { padding-top: 28px; padding-bottom: 60px; }
.dim, .dica { color: var(--dim); }
.dica { font-size: .88rem; margin: 6px 0 0; }
.carregando { color: var(--muted); padding: 40px 16px; text-align: center; }

/* topo */
.topo { background: var(--bg-2); border-bottom: 1px solid var(--line); position: sticky; top: 0; z-index: 10; }
.topo-in { display: flex; align-items: center; gap: 20px; min-height: 88px; }
.marca { display: flex; align-items: center; gap: 10px; text-decoration: none; color: var(--text); font-weight: 700; }
.marca img { height: 56px; }
.marca span { border-left: 1px solid var(--line); padding-left: 10px; color: var(--muted); font-weight: 600; }
.topo nav { margin-left: auto; display: flex; align-items: center; gap: 4px; }
.topo nav a, .sair { color: var(--muted); text-decoration: none; padding: 8px 12px; border-radius: 8px; font: inherit; font-weight: 500; }
.topo nav a:hover, .topo nav a.ativo { color: var(--text); background: var(--card); }
.sair { background: none; border: 0; cursor: pointer; }
.sair:hover { color: var(--perigo); }
.menu-btn { display: none; margin-left: auto; background: none; border: 1px solid var(--line); color: var(--text); font-size: 1.2rem; border-radius: 8px; padding: 4px 12px; cursor: pointer; }

/* blocos */
.cartao { background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); padding: 20px; }
.cabeca { display: flex; align-items: flex-end; justify-content: space-between; gap: 16px; flex-wrap: wrap; margin-bottom: 20px; }
.cabeca-sec { display: flex; justify-content: space-between; align-items: center; gap: 12px; margin-bottom: 12px; }
.cabeca-sec h2 { margin: 0; }
.voltar { display: inline-block; color: var(--muted); text-decoration: none; font-size: .9rem; margin-bottom: 6px; }
.voltar:hover { color: var(--text); }
.acoes { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }
.form .acoes { justify-content: flex-end; margin-top: 4px; }
.vazio { text-align: center; color: var(--muted); }
.pilha { display: grid; gap: 16px; align-content: start; min-width: 0; }
.duas-col { display: grid; grid-template-columns: 1fr 300px; gap: 16px; align-items: start; }
.duas-iguais { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; align-items: start; }
.grade2 { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
.grade3 { display: grid; grid-template-columns: repeat(3, 1fr); gap: 14px; }

/* botões */
.botao { display: inline-flex; align-items: center; justify-content: center; gap: 6px; background: var(--accent); color: #1a1206;
  border: 1px solid var(--accent); border-radius: 10px; padding: 10px 18px; font: inherit; font-weight: 700; text-decoration: none; cursor: pointer; }
.botao:hover { filter: brightness(1.08); }
.botao:disabled { opacity: .6; cursor: wait; }
.botao.sec { background: transparent; color: var(--text); border-color: var(--line); }
.botao.sec:hover { border-color: var(--muted); }
.botao.perigo { background: transparent; color: var(--perigo); border-color: #5a2a28; }
.botao.pequeno { padding: 7px 12px; font-size: .9rem; }
.info .botao { width: 100%; margin-top: 14px; }
.link { background: none; border: 0; color: var(--muted); font: inherit; font-size: .88rem; cursor: pointer; padding: 2px 4px; text-decoration: underline; }
.link:hover { color: var(--text); }
.link.perigo:hover { color: var(--perigo); }

/* formulários */
.form { display: grid; gap: 14px; }
label { display: grid; gap: 6px; font-size: .9rem; color: var(--muted); font-weight: 500; }
[hidden] { display: none !important; }
input, select, textarea { width: 100%; background: var(--bg); color: var(--text); border: 1px solid var(--line); border-radius: 10px;
  padding: 10px 12px; font: inherit; font-size: 1rem; }
input:focus, select:focus, textarea:focus { outline: 2px solid var(--accent); outline-offset: -1px; border-color: transparent; }
input:disabled { opacity: .6; }
textarea { resize: vertical; }
input[type=file] { padding: 8px; }
.check { display: flex; align-items: center; gap: 8px; color: var(--muted); cursor: pointer; }
.check input { width: auto; }

/* listas */
.filtros { display: flex; gap: 10px; margin-bottom: 16px; flex-wrap: wrap; align-items: center; }
.filtros input { flex: 1 1 260px; }
.filtros select { flex: 0 1 220px; }
.lista { display: grid; gap: 8px; }
.linha { display: flex; align-items: center; gap: 14px; background: var(--card); border: 1px solid var(--line); border-radius: 12px;
  padding: 14px 16px; text-decoration: none; color: var(--text); }
a.linha:hover { border-color: #3a3e45; background: #1c1f24; }
.linha.inativo { opacity: .55; }
.num { color: var(--accent); font-weight: 700; font-variant-numeric: tabular-nums; }
.tit { flex: 1; min-width: 0; font-weight: 600; overflow-wrap: anywhere; }
.tit small { display: block; color: var(--dim); font-weight: 400; font-size: .85rem; margin-top: 2px; }
.selos { display: flex; gap: 6px; align-items: center; flex-wrap: wrap; justify-content: flex-end; }
.grupo { color: var(--muted); font-size: .85rem; text-transform: uppercase; letter-spacing: .06em; margin: 22px 0 10px; }

/* selos */
.selo { display: inline-block; font-size: .78rem; font-weight: 600; padding: 3px 9px; border-radius: 99px; white-space: nowrap;
  background: #23262b; color: var(--muted); }
.s-aberto { background: #2d2412; color: var(--accent); }
.s-em_atendimento { background: #152536; color: var(--azul); }
.s-aguardando_cliente { background: #2a1f33; color: #c49be8; }
.s-resolvido { background: #142a20; color: var(--ok); }
.p-alta { background: #33231a; color: #f08c4c; }
.p-urgente { background: #3a1716; color: #ff7a72; }
.v-todos, .papel-cliente { background: #142a20; color: var(--ok); }
.papel-admin { background: #2d2412; color: var(--accent); }
.papel-tecnico { background: #152536; color: var(--azul); }

/* chamado */
.info dl { margin: 0; display: grid; gap: 4px; }
.info dt { color: var(--dim); font-size: .82rem; margin-top: 8px; }
.info dt:first-child { margin-top: 0; }
.info dd { margin: 0; overflow-wrap: anywhere; }
.info select { padding: 7px 10px; font-size: .95rem; }
.anexos { display: grid; grid-template-columns: repeat(auto-fill, minmax(170px, 1fr)); gap: 12px; }
.anexos figure { margin: 0; background: var(--bg); border: 1px solid var(--line); border-radius: 10px; overflow: hidden; }
.anexos img, .anexos video { display: block; width: 100%; height: 140px; object-fit: cover; background: #000; }
.anexos .doc { display: grid; place-items: center; height: 140px; text-decoration: none; }
.anexos figcaption { display: flex; justify-content: space-between; align-items: center; gap: 6px; padding: 6px 8px; font-size: .8rem; color: var(--muted); }
.anexos figcaption span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.msgs { display: grid; gap: 10px; margin-bottom: 16px; }
.msg { background: var(--bg); border: 1px solid var(--line); border-radius: 12px; padding: 12px 14px; overflow-wrap: anywhere; }
.msg.eq { border-left: 3px solid var(--azul); }
.msg.interna { background: #1d1826; border-color: #3a2f4a; border-left: 3px solid #c49be8; }
.msg .meta { font-size: .82rem; color: var(--dim); margin-bottom: 4px; display: flex; gap: 6px; align-items: center; flex-wrap: wrap; }
.msg .meta b { color: var(--text); }
.artigo { font-size: 1.02rem; line-height: 1.7; overflow-wrap: anywhere; }

/* login */
.login { min-height: 100vh; display: grid; place-items: center; padding: 16px; }
.login .cartao { width: 100%; max-width: 380px; display: grid; gap: 14px; padding: 28px; }
.logo-login { height: 76px; justify-self: center; }
.login .link { justify-self: center; }
.login h1 { text-align: center; font-size: 1.25rem; color: var(--muted); font-weight: 600; }

/* aviso */
#aviso { position: fixed; left: 50%; bottom: 20px; transform: translate(-50%, 120px); background: #23262b; color: var(--text);
  border: 1px solid var(--line); border-radius: 10px; padding: 12px 18px; z-index: 50; transition: transform .25s; max-width: calc(100% - 32px); }
#aviso.mostrar { transform: translate(-50%, 0); }
#aviso.erro { background: #3a1716; border-color: #5a2a28; }

/* celular */
@media (max-width: 860px) {
  .duas-col, .duas-iguais { grid-template-columns: 1fr; }
  .info { order: -1; }
  .menu-btn { display: block; }
  .topo nav { display: none; position: absolute; top: 88px; left: 0; right: 0; background: var(--bg-2); border-bottom: 1px solid var(--line);
    flex-direction: column; align-items: stretch; padding: 8px 16px 16px; }
  .menu-aberto .topo nav { display: flex; }
  .sair { text-align: left; }
}
@media (max-width: 600px) {
  .grade2, .grade3 { grid-template-columns: 1fr; }
  h1 { font-size: 1.3rem; }
  .linha { flex-wrap: wrap; gap: 6px 10px; }
  .linha .selos { width: 100%; justify-content: flex-start; }
  .cartao { padding: 16px; }
  .cabeca > .acoes { width: 100%; }
}

/* painel */
.kpis { display: grid; grid-template-columns: repeat(7, 1fr); gap: 10px; margin-bottom: 16px; }
.kpi { display: grid; gap: 4px; text-align: left; background: var(--card); border: 1px solid var(--line); border-radius: 12px;
  padding: 14px 16px; color: var(--muted); font: inherit; font-size: .88rem; cursor: pointer; }
.kpi:hover { border-color: #3a3e45; }
.kpi.ativo { border-color: var(--accent); box-shadow: inset 0 0 0 1px var(--accent); }
.kpi-n { font-size: 1.8rem; font-weight: 800; color: var(--text); line-height: 1.1; font-variant-numeric: tabular-nums; }
.kpi.destaque .kpi-n { color: var(--accent); }
.ponto { display: inline-block; width: 10px; height: 10px; border-radius: 3px; margin-right: 6px; vertical-align: -1px; }
.graficos { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; margin-bottom: 8px; }
.rosca-caixa { display: flex; align-items: center; gap: 20px; flex-wrap: wrap; }
.rosca { width: 180px; height: 180px; flex: none; }
.fatia { cursor: pointer; transition: stroke-width .15s; }
.fatia:hover { stroke-width: 32; }
.rosca-num { fill: var(--text); font-size: 34px; font-weight: 800; text-anchor: middle; }
.rosca-txt { fill: var(--muted); font-size: 12px; text-anchor: middle; }
.legenda { list-style: none; margin: 0; padding: 0; display: grid; gap: 6px; flex: 1; min-width: 200px; font-size: .9rem; color: var(--muted); }
.legenda li { display: flex; align-items: center; gap: 2px; cursor: pointer; }
.legenda b { margin-left: auto; color: var(--text); font-variant-numeric: tabular-nums; }
.legenda span { width: 44px; text-align: right; color: var(--dim); font-variant-numeric: tabular-nums; }
.barras { display: grid; gap: 12px; }
.barra-linha { display: grid; grid-template-columns: 170px 1fr 36px; align-items: center; gap: 10px; cursor: pointer; font-size: .88rem; color: var(--muted); }
.barra-trilho { height: 14px; background: var(--bg); border-radius: 4px; overflow: hidden; }
.barra { display: block; height: 100%; border-radius: 0 4px 4px 0; min-width: 2px; }
.barra-linha:hover .barra { filter: brightness(1.2); }
.barra-n { color: var(--text); text-align: right; font-variant-numeric: tabular-nums; }
#dica { position: fixed; display: none; pointer-events: none; z-index: 60; background: #23262b; color: var(--text);
  border: 1px solid var(--line); border-radius: 8px; padding: 6px 10px; font-size: .85rem; }
.selo.alerta, .s-aguardando_compra { background: #2d2412; color: var(--accent); }
.s-sem_resposta { background: #33192a; color: #e58bb0; }
.s-expirado { background: #23262b; color: var(--muted); }
.aviso-24h { margin: 14px 0 0; padding: 10px 12px; border-radius: 10px; background: #2d2412; color: var(--accent); font-size: .88rem; }
@media (max-width: 1000px) { .kpis { grid-template-columns: repeat(4, 1fr); } }
@media (max-width: 860px) { .graficos { grid-template-columns: 1fr; } }
@media (max-width: 600px) { .kpis { grid-template-columns: 1fr 1fr; } .kpi.destaque { grid-column: span 2; } }
@media (max-width: 600px) { .barra-linha { grid-template-columns: 1fr 36px; } .barra-nome { grid-column: 1 / -1; } .barra-trilho { grid-column: 1; } }
.destaque-acao { border-color: #5a4220; background: linear-gradient(180deg, #221c12, var(--card)); }
.destaque-acao h2 { color: var(--accent); }
.destaque-acao .botao { margin-top: 12px; }
.msg-sistema { justify-self: center; text-align: center; max-width: 90%; background: #2d2412; border: 1px solid #5a4220; color: var(--text);
  border-radius: 12px; padding: 10px 16px; font-size: .92rem; overflow-wrap: anywhere; }
.msg-sistema small { display: block; color: var(--dim); font-size: .78rem; margin-top: 4px; }
.pulsar { animation: pulsar 1.8s ease-out infinite; }
@keyframes pulsar {
  0% { box-shadow: 0 0 0 0 rgba(240, 168, 58, .65); }
  70% { box-shadow: 0 0 0 12px rgba(240, 168, 58, 0); }
  100% { box-shadow: 0 0 0 0 rgba(240, 168, 58, 0); }
}
@media (prefers-reduced-motion: reduce) { .pulsar { animation: none; } }

/* WhatsApp do Suporte (só clientes) */
.zap { position: fixed; right: 20px; bottom: 20px; z-index: 40; display: flex; align-items: center; gap: 10px;
  background: #25d366; color: #fff; text-decoration: none; font-weight: 700; padding: 12px 18px 12px 14px;
  border-radius: 99px; box-shadow: 0 6px 20px rgba(0, 0, 0, .45); }
.zap:hover { background: #1da851; }
.zap svg { width: 26px; height: 26px; flex: none; }
main.wrap { padding-bottom: 100px; }
@media (max-width: 600px) { .zap span { display: none; } .zap { padding: 14px; right: 16px; bottom: 16px; } }

/* identificação da área (cliente x suporte) */
.marca .area { border-left: 0; padding: 4px 10px; border-radius: 99px; font-size: .82rem; font-weight: 700; margin-left: 4px; }
.marca .area-cliente { background: #2d2412; color: var(--accent); }
.marca .area-equipe { background: #152536; color: var(--azul); }
.portal-cliente .topo { border-top: 3px solid var(--accent); }
.portal-equipe .topo { border-top: 3px solid var(--azul); }
.subtitulo { margin: 4px 0 0; }
.cabeca .acoes select { width: auto; min-width: 200px; }
.marca .area { white-space: nowrap; }
@media (max-width: 600px) { .marca img { height: 40px; } .marca .area { font-size: .74rem; padding: 3px 8px; } .topo-in { gap: 10px; } }
.zap { animation: pulsar-zap 1.8s ease-out infinite; }
@keyframes pulsar-zap {
  0% { box-shadow: 0 6px 20px rgba(0, 0, 0, .45), 0 0 0 0 rgba(37, 211, 102, .7); }
  70% { box-shadow: 0 6px 20px rgba(0, 0, 0, .45), 0 0 0 14px rgba(37, 211, 102, 0); }
  100% { box-shadow: 0 6px 20px rgba(0, 0, 0, .45), 0 0 0 0 rgba(37, 211, 102, 0); }
}
@media (prefers-reduced-motion: reduce) { .zap { animation: none; } }

/* cofre de senhas */
.cofre-grade { display: grid; grid-template-columns: repeat(auto-fill, minmax(320px, 1fr)); gap: 12px; }
.cofre-item { display: grid; gap: 10px; align-content: start; }
.cofre-topo b { display: block; font-size: 1.02rem; }
.cofre-topo small { color: var(--dim); }
.cofre-dados { display: grid; grid-template-columns: 80px 1fr; gap: 6px 10px; margin: 0; font-size: .92rem; }
.cofre-dados dt { color: var(--dim); }
.cofre-dados dd { margin: 0; overflow-wrap: anywhere; }
.cofre-dados code { background: var(--bg); border: 1px solid var(--line); border-radius: 6px; padding: 2px 8px; font-size: .95rem; }
.cofre-item .acoes { justify-content: flex-end; }
.campo-botao { display: flex; gap: 6px; }
.campo-botao input { flex: 1; min-width: 0; }
@media (max-width: 600px) { .cofre-grade { grid-template-columns: 1fr; } }

/* mais respiro no Dashboard */
.cabeca { margin-bottom: 28px; }
.kpis { gap: 16px; margin-bottom: 28px; }
.kpi { padding: 18px 20px; gap: 6px; }
.graficos { gap: 24px; margin-bottom: 36px; }
.graficos .cartao { padding: 26px; }
.graficos h2 { margin-bottom: 20px; }
.rosca-caixa { gap: 32px; }
.legenda { gap: 12px; }
.barras { gap: 18px; }
#painel .grupo { margin-top: 0; margin-bottom: 14px; }
#painel .lista { gap: 12px; }
@media (max-width: 600px) { .kpis { gap: 12px; } .graficos .cartao { padding: 18px; } }
@media (max-width: 600px) { .cabeca > .acoes { flex-wrap: nowrap; } .cabeca > .acoes .botao { flex: 1; padding: 10px 8px; font-size: .9rem; } }

/* miniatura de vídeo na lista da base */
.miniatura { position: relative; flex: none; width: 128px; aspect-ratio: 16 / 9; border-radius: 8px; overflow: hidden;
  background: #000; border: 1px solid var(--line); }
.miniatura video { width: 100%; height: 100%; object-fit: cover; display: block; pointer-events: none; }
.miniatura .play { position: absolute; inset: 0; margin: auto; width: 32px; height: 32px; border-radius: 50%;
  background: rgba(0, 0, 0, .6); color: #fff; display: grid; place-items: center; font-size: .8rem; padding-left: 2px; }
a.linha:hover .miniatura { border-color: var(--accent); }
@media (max-width: 600px) { .miniatura { width: 96px; } }
.check { white-space: nowrap; }
.botao.desativado { opacity: .45; cursor: not-allowed; }
.selo.novo { background: #3a1716; color: #ff7a72; animation: pulsar 1.8s ease-out infinite; }
.som { background: #3a1716; color: #ff7a72; border: 1px solid #5a2a28; border-radius: 8px; padding: 6px 10px; font: inherit; font-size: .85rem; font-weight: 600; cursor: pointer; white-space: nowrap; }
.som.ativo { background: #142a20; color: var(--ok); border-color: #1f4a35; }
.opcoes-som { display: flex; flex-wrap: wrap; gap: 10px 22px; }
input[type=range] { padding: 0; accent-color: var(--accent); }
#cfgsom { grid-column: 1 / -1; }
.topo nav a, .sair { white-space: nowrap; padding: 8px 10px; }
@media (max-width: 1320px) {
  .menu-btn { display: block; }
  .topo nav { display: none; position: absolute; top: 88px; left: 0; right: 0; background: var(--bg-2);
    border-bottom: 1px solid var(--line); flex-direction: column; align-items: stretch; padding: 8px 16px 16px; }
  .menu-aberto .topo nav { display: flex; }
  .som { align-self: flex-start; margin: 6px 0; }
}
/* card do Dashboard que espera a SUA resposta fica pulsando */
.kpi.chamando { border-color: var(--accent); animation: pulsar 1.6s ease-out infinite; }
.kpi.chamando .kpi-n { color: var(--accent); }
@media (prefers-reduced-motion: reduce) { .kpi.chamando { animation: none; } }
.aovivo { font-size: .8rem; font-weight: 700; color: var(--dim); white-space: nowrap; padding: 6px 8px; border-radius: 8px; }
.aovivo.ok { color: var(--ok); }
.aovivo.erro { color: var(--perigo); }
.aovivo.piscar { animation: piscar .9s ease-out; }
@keyframes piscar { 0% { background: var(--ok); color: #06140d; } 100% { background: transparent; } }
.som.mudo { background: #23262b; color: var(--muted); border-color: var(--line); }
.aovivo { font-size: 1.1rem; padding: 2px 6px; cursor: help; }
.topo nav a, .sair { padding: 8px 9px; }
/* som e "ao vivo" ficam sempre visíveis, fora do menu */
.topo-in .aovivo { margin-left: auto; }
.topo-in .som ~ .menu-btn, .topo-in .som ~ nav { margin-left: 8px; }
@media (max-width: 1320px) { .topo .som { align-self: center; margin: 0; } }
@media (max-width: 600px) { .topo .som { font-size: .75rem; padding: 5px 7px; } .topo-in .aovivo { padding: 2px; } }
.topo-in { max-width: 1400px; }
@media (max-width: 600px) { .som-txt { display: none; } .topo .som { padding: 5px 8px; font-size: 1rem; } } 
@media (max-width: 600px) { .marca img { height: 30px; } .marca { gap: 6px; } .marca .area { font-size: .68rem; padding: 3px 7px; margin-left: 0; } .topo-in { gap: 6px; } }
.cadastre { text-align: center; margin: 4px 0 0; color: var(--muted); font-size: .92rem; }
.cadastre .link { color: var(--accent); font-weight: 700; font-size: .92rem; }
.pedidos { margin-bottom: 16px; }
.faixa-pedidos { display: block; margin-bottom: 24px; color: var(--text); text-decoration: none; }
.faixa-pedidos:hover { border-color: var(--accent); }

/* ===== tela de entrada premium ===== */
.login { position: relative; overflow: hidden; isolation: isolate; align-content: center; gap: 18px;
  --brilho: 240, 168, 58; --brilho2: 106, 168, 240; }
.portal-equipe .login { --brilho: 106, 168, 240; --brilho2: 240, 168, 58; }
/* luzes que se movem devagar */
.login::before { content: ''; position: absolute; inset: -25%; z-index: -2; pointer-events: none;
  background:
    radial-gradient(38% 32% at 22% 28%, rgba(var(--brilho), .26), transparent 70%),
    radial-gradient(34% 30% at 80% 74%, rgba(var(--brilho2), .16), transparent 70%),
    radial-gradient(55% 45% at 50% 50%, rgba(255, 255, 255, .035), transparent 70%);
  filter: blur(24px); animation: deriva 20s ease-in-out infinite alternate; }
/* grade tecnológica que some nas bordas */
.login::after { content: ''; position: absolute; inset: 0; z-index: -1; pointer-events: none;
  background-image: linear-gradient(rgba(255, 255, 255, .05) 1px, transparent 1px),
    linear-gradient(90deg, rgba(255, 255, 255, .05) 1px, transparent 1px);
  background-size: 56px 56px;
  -webkit-mask-image: radial-gradient(ellipse 65% 60% at 50% 50%, #000 25%, transparent 75%);
  mask-image: radial-gradient(ellipse 65% 60% at 50% 50%, #000 25%, transparent 75%); }
@keyframes deriva { 0% { transform: translate(0, 0) scale(1); } 100% { transform: translate(5%, -4%) scale(1.1); } }
/* cartão de vidro com borda iluminada */
.login .cartao { position: relative; background: rgba(22, 24, 28, .72); border: 1px solid rgba(255, 255, 255, .07);
  -webkit-backdrop-filter: blur(16px); backdrop-filter: blur(16px);
  box-shadow: 0 30px 80px rgba(0, 0, 0, .65), 0 0 90px rgba(var(--brilho), .13); }
.login .cartao::before { content: ''; position: absolute; inset: -1px; border-radius: inherit; padding: 1px; pointer-events: none;
  background: linear-gradient(135deg, rgba(var(--brilho), .8), transparent 35%, transparent 65%, rgba(var(--brilho2), .55));
  -webkit-mask: linear-gradient(#000 0 0) content-box, linear-gradient(#000 0 0); -webkit-mask-composite: xor;
  mask: linear-gradient(#000 0 0) content-box exclude, linear-gradient(#000 0 0); }
.login .cartao .botao:not(.sec) { box-shadow: 0 8px 24px rgba(var(--brilho), .25); }
.login-rodape { margin: 0; text-align: center; color: var(--dim); font-size: .8rem; letter-spacing: .04em; }
@media (prefers-reduced-motion: reduce) { .login::before { animation: none; } }

/* ===== movimento premium da entrada ===== */
.login { --mx: 0; --my: 0; }
.login::before { animation-duration: 12s; translate: calc(var(--mx) * -60px) calc(var(--my) * -60px); transition: translate .6s ease-out; }
.pacotes { position: absolute; inset: 0; width: 100%; height: 100%; z-index: -1; pointer-events: none;
  -webkit-mask-image: radial-gradient(ellipse 85% 80% at 50% 50%, #000 35%, transparent 85%);
  mask-image: radial-gradient(ellipse 85% 80% at 50% 50%, #000 35%, transparent 85%); }
.login .cartao { transition: transform .25s ease-out; transform-style: preserve-3d; will-change: transform; }
/* luz que gira em volta do cartão */
@property --angulo { syntax: '<angle>'; inherits: false; initial-value: 0deg; }
.login .cartao::before {
  background: conic-gradient(from var(--angulo), rgba(var(--brilho), .18) 0deg, rgba(var(--brilho), .18) 200deg,
    rgba(var(--brilho), 1) 270deg, rgba(var(--brilho2), .9) 310deg, rgba(var(--brilho), .18) 360deg);
  animation: girar 5s linear infinite; }
.login .cartao::after { content: ''; position: absolute; inset: -1px; border-radius: inherit; z-index: -1; pointer-events: none;
  background: conic-gradient(from var(--angulo), transparent 0deg 240deg, rgba(var(--brilho), .45) 290deg, transparent 340deg);
  filter: blur(22px); opacity: .7; animation: girar 5s linear infinite; }
@keyframes girar { to { --angulo: 360deg; } }
@media (prefers-reduced-motion: reduce) { .login .cartao::before, .login .cartao::after { animation: none; } }
.login .cartao::after { display: none; }
.grade4 { display: grid; grid-template-columns: repeat(4, 1fr); gap: 14px; }
@media (max-width: 1000px) { .grade4 { grid-template-columns: 1fr 1fr; } }
@media (max-width: 600px) { .grade4 { grid-template-columns: 1fr; } }

/* ===== relatório ===== */
.relatorio { background: var(--bg); border: 1px solid var(--line); border-radius: var(--radius); padding: 32px; display: grid; gap: 22px; }
.rel-topo { display: flex; align-items: center; gap: 22px; padding-bottom: 20px; border-bottom: 1px solid var(--line);
  background: radial-gradient(60% 120% at 0% 0%, rgba(240, 168, 58, .14), transparent 70%); margin: -32px -32px 0; padding: 28px 32px 22px; border-radius: var(--radius) var(--radius) 0 0; }
.rel-topo img { height: 52px; }
.rel-topo h2 { margin: 0; font-size: 1.5rem; color: var(--accent); }
.rel-topo p { margin: 2px 0 0; color: var(--muted); }
.rel-kpis { display: grid; grid-template-columns: repeat(5, 1fr); gap: 12px; }
.rel-kpi { background: var(--card); border: 1px solid var(--line); border-radius: 12px; padding: 16px 18px; display: grid; gap: 4px; }
.rel-kpi b { font-size: 1.9rem; line-height: 1.1; font-variant-numeric: tabular-nums; }
.rel-kpi span { color: var(--muted); font-size: .85rem; }
.rel-kpi.destaque { border-color: var(--accent); background: linear-gradient(160deg, #2d2412, var(--card)); }
.rel-kpi.destaque b { color: var(--accent); }
.rel-cards { display: grid; grid-template-columns: repeat(6, 1fr); gap: 10px; }
.rel-cards div { background: var(--card); border: 1px solid var(--line); border-radius: 10px; padding: 10px 12px; font-size: .8rem; color: var(--muted); display: grid; gap: 4px; }
.rel-cards b { font-size: 1.3rem; color: var(--text); }
.rel-graficos { display: grid; grid-template-columns: 3fr 2fr; gap: 16px; }
.rel-bloco { background: var(--card); border: 1px solid var(--line); border-radius: 12px; padding: 20px; min-width: 0; }
.rel-bloco h3 { margin: 0 0 12px; font-size: 1rem; }
.rel-legenda { display: flex; gap: 18px; margin: -4px 0 8px; font-size: .85rem; color: var(--muted); }
.rel-area { width: 100%; height: auto; display: block; }
.rel-grade { stroke: var(--line); stroke-width: 1; }
.rel-eixo { fill: var(--dim); font-size: 11px; }
.rel-tabela { width: 100%; border-collapse: collapse; font-size: .85rem; }
.rel-tabela th { text-align: left; color: var(--dim); font-weight: 600; padding: 8px 10px; border-bottom: 1px solid var(--line); }
.rel-tabela td { padding: 9px 10px; border-bottom: 1px solid var(--line); vertical-align: middle; }
.rel-tabela tr:last-child td { border-bottom: 0; }
.rel-rodape { text-align: center; color: var(--dim); font-size: .78rem; }
@media (max-width: 1000px) { .rel-kpis { grid-template-columns: repeat(3, 1fr); } .rel-cards { grid-template-columns: repeat(3, 1fr); } .rel-graficos { grid-template-columns: 1fr; } }
@media (max-width: 600px) {
  .relatorio { padding: 18px; } .rel-topo { margin: -18px -18px 0; padding: 18px; } .rel-topo img { height: 36px; }
  .rel-kpis, .rel-cards { grid-template-columns: 1fr 1fr; } .rel-bloco { overflow-x: auto; } }
.rel-eixo { font-size: 14px; }
/* menu do Suporte (com Relatórios) vira ☰ um pouco antes */
@media (max-width: 1500px) {
  .portal-equipe .menu-btn { display: block; }
  .portal-equipe .topo nav { display: none; position: absolute; top: 88px; left: 0; right: 0; background: var(--bg-2);
    border-bottom: 1px solid var(--line); flex-direction: column; align-items: stretch; padding: 8px 16px 16px; }
  .portal-equipe.menu-aberto .topo nav { display: flex; }
}
@media (max-width: 600px) {
  .cabeca > .acoes:has(select) { flex-wrap: wrap; }
  .cabeca > .acoes select { flex: 1 1 100%; }
  .rel-topo { flex-direction: column; align-items: flex-start; gap: 10px; }
  .rel-topo h2 { font-size: 1.2rem; }
}
@media (max-width: 600px) { .rel-kpi:last-child { grid-column: span 2; } }
.rel-graficos { align-items: start; }

/* relatório em versão clara (PDF para imprimir) */
.relatorio.claro { --bg: #ffffff; --card: #f7f6f3; --line: #e2e0da; --text: #1b1b1b; --muted: #55534e; --dim: #7a7871; --accent: #b86e00;
  color: var(--text); border-color: var(--line); }
.relatorio.claro .rel-topo { background: none; border-bottom: 2px solid #f0a83a; }
.relatorio.claro .rel-kpi.destaque { background: #fff6e6; border-color: #f0a83a; }
.relatorio.claro .rosca-num { fill: var(--text); }
.relatorio.claro .rosca-txt { fill: var(--muted); }
.relatorio.claro .legenda b, .relatorio.claro .num { color: var(--text); }
.relatorio.claro .selo { background: #efede7; color: #33312c; }
.relatorio.claro .fatia { stroke-width: 26; }
.papel-gestor { background: #2d2412; color: var(--accent); }
/* versão do PDF: compacta para caber na largura de uma folha A4 */
.relatorio.claro { padding: 24px; gap: 16px; font-size: 13px; }
.relatorio.claro .rel-topo { margin: -24px -24px 0; padding: 20px 24px 16px; }
.relatorio.claro .rel-topo img { height: 40px; }
.relatorio.claro .rel-topo h2 { font-size: 1.3rem; }
.relatorio.claro .rel-kpis { gap: 8px; }
.relatorio.claro .rel-kpi { padding: 12px; }
.relatorio.claro .rel-kpi b { font-size: 1.4rem; }
.relatorio.claro .rel-kpi span { font-size: .75rem; }
.relatorio.claro .rel-cards { gap: 6px; }
.relatorio.claro .rel-cards div { padding: 8px; font-size: .68rem; }
.relatorio.claro .rel-cards b { font-size: 1.1rem; }
.relatorio.claro .rel-graficos { grid-template-columns: 1fr 1fr; gap: 10px; }
.relatorio.claro .rel-bloco { padding: 14px; }
.relatorio.claro .rosca-caixa { gap: 10px; }
.relatorio.claro img.rosca { width: 130px; height: 130px; }
.relatorio.claro img.rel-area { width: 100%; height: auto; }
.relatorio.claro .legenda { font-size: .72rem; gap: 6px; min-width: 0; }
.relatorio.claro .rel-tabela { font-size: .72rem; }
.relatorio.claro .rel-tabela td, .relatorio.claro .rel-tabela th { padding: 6px; }
.envio-mensal { margin: -12px 0 18px; }

/* tipo do chamado: botões grandes */
.categorias { border: 0; padding: 0; margin: 0; display: grid; grid-template-columns: repeat(5, 1fr); gap: 10px; }
.categorias legend { padding: 0; margin-bottom: 8px; font-size: .9rem; color: var(--muted); font-weight: 500; }
.categoria { position: relative; cursor: pointer; }
.categoria input { position: absolute; opacity: 0; inset: 0; width: 100%; height: 100%; margin: 0; cursor: pointer; }
.categoria span { display: grid; place-items: center; gap: 6px; text-align: center; padding: 16px 8px; border: 1px solid var(--line);
  border-radius: 12px; background: var(--bg); font-size: 1.6rem; transition: border-color .15s, background .15s; }
.categoria b { font-size: .85rem; color: var(--text); font-weight: 600; }
.categoria:hover span { border-color: #3a3e45; }
.categoria input:checked + span { border-color: var(--accent); background: #2d2412; box-shadow: 0 0 0 1px var(--accent); }
.categoria input:focus-visible + span { outline: 2px solid var(--accent); outline-offset: 2px; }
@media (max-width: 860px) { .categorias { grid-template-columns: repeat(3, 1fr); } }
@media (max-width: 600px) { .categorias { grid-template-columns: 1fr 1fr; } .categoria span { padding: 12px 6px; font-size: 1.3rem; } }
@media (max-width: 600px) { .categoria:last-child { grid-column: span 2; } }
/* conversa: Suporte em azul, cliente em dourado */
.msg.eq { background: #121c28; border-color: #1f3550; border-left: 3px solid var(--azul); }
.msg.cli { background: #1e1912; border-color: #3d3220; border-left: 3px solid var(--accent); }
.msg.interna { background: #1d1826; border-color: #3a2f4a; border-left: 3px solid #c49be8; }
.msg .meta .selo { font-size: .7rem; padding: 2px 7px; }

/* ===== área do CLIENTE: tema azul-marinho (Suporte continua preto) ===== */
.portal-cliente { --bg: #0a1220; --bg-2: #0e1829; --card: #12203a; --line: #22355a; --dim: #7d8aa3; --muted: #a7b3c9; }
.portal-cliente a.linha:hover { background: #172947; border-color: #2e4673; }
.portal-cliente .kpi:hover { border-color: #2e4673; }
.portal-cliente .selo { background: #1a2b48; }
.portal-cliente .msg.eq { background: #0f2340; border-color: #24426b; }
.portal-cliente #dica, .portal-cliente #aviso { background: #1a2b48; border-color: #2e4673; }

/* ===== fundo premium só do Dashboard ===== */
:root { --card-rgb: 24, 26, 30; }
.portal-cliente { --card-rgb: 18, 32, 58; }
#fundo-painel { position: fixed; inset: 0; z-index: -1; pointer-events: none; overflow: hidden;
  --brilho: 240, 168, 58; --brilho2: 106, 168, 240; }
.portal-cliente #fundo-painel { --brilho: 106, 168, 240; --brilho2: 240, 168, 58; }
#fundo-painel::before { content: ''; position: absolute; inset: -20%;
  background:
    radial-gradient(30% 28% at 18% 22%, rgba(var(--brilho), .22), transparent 70%),
    radial-gradient(28% 26% at 82% 30%, rgba(var(--brilho2), .14), transparent 70%),
    radial-gradient(34% 30% at 60% 85%, rgba(var(--brilho), .14), transparent 70%);
  filter: blur(30px); animation: aurora 26s ease-in-out infinite alternate; }
#fundo-painel::after { content: ''; position: absolute; inset: 0;
  background-image: linear-gradient(rgba(255, 255, 255, .035) 1px, transparent 1px),
    linear-gradient(90deg, rgba(255, 255, 255, .035) 1px, transparent 1px);
  background-size: 56px 56px;
  -webkit-mask-image: radial-gradient(ellipse 90% 80% at 50% 40%, #000 30%, transparent 85%);
  mask-image: radial-gradient(ellipse 90% 80% at 50% 40%, #000 30%, transparent 85%); }
#fundo-painel .pacotes { opacity: .5; -webkit-mask-image: none; mask-image: none; }
@keyframes aurora {
  0% { transform: translate(0, 0) rotate(0deg) scale(1); }
  50% { transform: translate(4%, 3%) rotate(6deg) scale(1.08); }
  100% { transform: translate(-3%, 5%) rotate(-4deg) scale(1.04); } }
/* cards de vidro: o movimento aparece por trás */
.com-fundo main .kpi, .com-fundo main .cartao, .com-fundo main a.linha {
  background: rgba(var(--card-rgb), .78); -webkit-backdrop-filter: blur(10px); backdrop-filter: blur(10px); }
.com-fundo body, body.com-fundo { background: var(--bg); }
@media (prefers-reduced-motion: reduce) { #fundo-painel::before { animation: none; } }